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WTTC: How Much Should Airlines Compensate Passengers?

altThe World Travel and Tourism Council (WTTC) is insisting that the European Commission re-examine compensation legislation following the Eyjafjallajoekull volcanic ash cloud earlier this year. Its demand comes as debate reignites around how much airlines and tour operators should be required to compensate passengers.

“While passengers should certainly be reimbursed for out-of-pocket expenses, the fallout of the volcanic ash cloud is unduly impacting an industry that is already subject to excessive regulation and taxation. This situation originated from force majeur and not as a result of mismanagement by airlines and tour operators. We believe it is time the EC recognize this and re-examine how the legislation is applied in such circumstances.”

WTTC believes that, while governments were right to take precautionary measures at the first sign of the ash cloud, restrictions went on too long and were undertaken without proper consultation with those most affected – the airlines and tour operators now having to meet the resulting cost.

“Tourism is being hit with a double whammy: the loss of business as planes were grounded and now the cost of reimbursing passengers. With evidence that some operators – particularly small- and medium-sized enterprises, which make up more than three-quarters of the industry – are struggling financially this year, it is an unwanted and unwarranted burden,” said Jean-Claude Baumgarten, president and CEO of the World Travel and Tourism Council. “We cannot help but think tourism is being punished for circumstances not of its making.”

According to WTTC, legislation is too prohibitive in its current form and does not allow for circumstances beyond the control of the aviation industry. Travel and tourism is not asking for a handout, but it is time to give it the recognition worthy of its size and economic importance.

“One of the biggest industries in the world, travel and tourism has real potential to drive economic growth and rapidly create employment opportunities in the future,” Baumgarten continued. “But we rely on governments to consult with the private sector and develop measures to combat barriers to growth and help the industry thrive.”

As well as compensation legislation, barriers facing the industry include visa policies and processes, taxation (particularly the UK’s Air Passenger Duty), and infrastructure restrictions such as airport expansion, while airlines also have to foot the bill for increased security measures at airports worldwide.

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