As evidence mounts about the failure of the European Union (EU) Package Travel Directive, World Travel Market's (WTM) World Responsible Tourism Day’s Thursday program is to try to unravel the problems causing what is described as “a nightmare of non-stop confusion, a complete muddle.”
A pile of evidence has been collated by the EU on the issue with countless submissions by industry associations.
World Travel Market hopes that by highlighting it at the event, attended by more than 100 tourism ministers, the session will help play a part in its resolution.
“Time and again consumers are coming unstuck about what are their rights, while at the same time, the industry is not even sure who should be paying refunds when travel companies go bust," said Fiona Jeffery, chairman of World Travel Market.
“The failure of struggling companies, the ever present threat of holidaymakers who go online to buy several travel products and incidents such as the volcanic ash crisis have all proven that the directive is simply not working.
“It has become a nightmare of non-stop confusion, a complete muddle that is causing considerable hardship and heartache to both consumers and the industry.
The EU says that more than half of all people who buy flights, hotel rooms, and hire cars online risk being left without compensation if companies fail under outdated law. A total of 56 percent of travelers are estimated to use the Internet, rather than high street travel agents to organize their own trips, but protection safeguards have not been put into place to deal with the digital age.
The Association of British Travel Agents (ABTA) director John De Vial is chairing the debate, and confronting the difficulties are law professor David Grant; Nikki White, ABTA’s head of destination strategy and services; insurer Alan Lumsden; and Sue Hurdle, chief executive of The Travel Foundation.
The session, “Sustainable Excursions" is at ExCeL London NG Room 4/5 at 11:00 am on November 11.
Although the WTM World Responsible Tourism Day keynote events will take place on the actual day, Wednesday, November 10, an expanded Thursday program will also challenge and examine some of the problems facing responsible tourism.
The question of how the industry can be sure that the economic benefits of travel and tourism go to the communities that most need them will be dealt with in the “Poverty Private Sector, Beyond Trickledown (12:30 pm, NG Room 6/7, Thursday, November 11).
Chaired by Prof. Harold Goodwin, speakers are: Adam Stewart, CEO, Sandals Resorts International; Richard Hearn, Village Ways; Gavin Bate, founder of Adventure&Alternative and the Moving Mountains Trust; and Amy Carter-James, of Galudo.
Later in the day, the WTM World Responsible Tourism Thursday Program will delve into an equally-controversial subject, which, unlike the EU Directive, has received little publicity.
TOURISM TO SACRED SITES
Tourism to sacred sites is a fast growing sector, often related to ancient places of worship. Sacred destinations and places of pilgrimage associated with the mainstream faiths such as Christianity, Islam, Hinduism, Buddhism, Judaism, and Sikhism will be examined in this important and intriguing session, chaired by Dr. Simon Woodward, International Centre for Responsible Tourism ("Travel to Sacred Sites," 1400 hours, NG Room 8, Thursday, November 11).
Joining him will be the Very Reverend Michael Sadgrove, the Dean of Durham Cathedral and a noted theological author, talking about the cathedral and surrounding World Heritage Site; Nayef Al Fayez, managing director, Jordan Tourist Board on the Baptism Site in the Jordan Valley; Ozgul Ozkan Yavus, director for tourism and promotion, Istanbul 2010 on the principal mosques in Istanbul; and Fleur Burrows, consumer marketing manager, Tourism Northern Territories, Australia, who will speak about Uluru, the ancient Aboriginal site, better known as Ayers Rock.
Popular among war buffs and historians, the revolutionary museum chronicles the rise of the Communist Party and its leader Ho Chi Minh. Although a little neglected, this museum is a treasure trove of old oil paintings, photographs and memorabilia chronicling the life of Ho Chi Minh and the early revolutions. There is an admission fee and visiting hours are between 8am and 11.45am and 2pm to 4.15pm...
Address: Paseo El Calvario, Urbanización El Silencio, Caracas Timings: open daily 7am to 10pm Go for stroll though these lush gardens containing an enchanting chapel and a brilliant white stone arch, all of which were built to emulate the city of Paris. The park contains classical elements out of the gardens at Versailles, including delicate metalwork benches, gazebos, statues of eminent p...
Chicago's Field Museum of Natural History was founded in 1893 during the Colombian Exhibition. It was moved to its current location in 1921 and is named for Marshall Field, the museum's first benefactor and retail giant Marshall Field. The magnificent Classical Revival building is located along Lakeshore Drive in Chicago's Museum Campus, along with the Shedd Aquarium and the Adler Plan...
The Oriental Plaza is a great shopping complex in Newtown that is sure to make you wish you had forgotten your wallet at home! With over 350 shops, it is one of the best places to shop in the city. Address: Sixth Avenue, Fordsburg Telephone: +27 (0)11 838 6572 Website: http://www.orientalplaza-fordsburg.co.za/ Opening hours: Mon-Thurs 0830-1700, Fri 0830-1200, Sat 0830-14...