General Travel News

Qatar Airways enhances its services with the iPad

Doha, QATAR – Qatar Airways has once again raised the bar and set new standards for 5-Star service in the aviation industry by leveraging on the iPad to offer personalised service to its customers at various touch points. 

The iPad provides Qatar Airways’ cabin crew and concierge staff at the airline’s exclusive Premium Terminal at Doha International Airport and Premium Lounge at London Heathrow, with a multi-faceted functionality and easy access to customer information, data on flights and destinations at their fingertips. 

Cabin crew and concierge staff at both Doha International Airport and London Heathrow are able to use this custom-built, state-of-the-art mobile application to anticipate customer needs and deliver the airline’s unrivalled 5-star service from their iPad in a paperless environment.   

The app, with an interactive seat map design, highlights the presence of VIPs and Privilege Club members onboard. It also identifies customers quickly, provides ready access to customer information and alerts the crew and concierge staff at the Premium Terminal and Premium Lounge of passenger’s special meal or service requirements.   

Qatar Airways Chief Executive Officer Akbar Al Baker said the iPad enabled cabin crew and concierge staff to know the customer better, proactively respond to their needs and offer an enhanced brand experience.  

“While we will continue to offer the personal touch and unrivalled 5-star service onboard, Qatar Airways will use innovation as an extension of our brand engagement to understand our customers better and set new benchmarks in service and customer experience,” he said. 

Qatar Airways plans to extend the customers’ iPad experience to include on-board Privilege Club enrolment and introduce value added services for the redemption of Qmiles for upgrades and purchase of duty free items inflight.

Qatar Airways has seen rapid growth in just 15 years of operations, currently operating a modern fleet of 111 aircraft to 119 key business and leisure destinations across Europe, Middle East, Africa, Asia Pacific, North America and South America.

Since the beginning of 2012, Qatar Airways has launched flights to Baku (Azerbaijan); Tbilisi (Georgia); Kigali (Rwanda); Zagreb (Croatia), Erbil (Iraq), Baghdad (Iraq), Perth (Australia) and Kilimanjaro (Tanzania).

Over the next few months, Qatar Airways will launch services to a diverse portfolio of new routes, including Yangon, Myanmar (October 3); Maputo, Mozambique (October 31); Belgrade, Serbia (November 20); Warsaw, Poland (December 5) and Chicago, USA (10 April 2013).

More General Travel News
ATM Dubai to launch Holiday Shopper on 27 April 2019
Agoda partners with Saudi Ministry of Hajj to try to attract 30 million pilgrims
UAE carriers join hands to celebrate the legacy of Sheikh Zayed on 47th National Day
Latest Travel News
flydubai will fly to Tashkent from 11 Ma...
ATM Dubai to launch Holiday Shopper on 2...
Agoda partners with Saudi Ministry of ...
Featured Sights To See
Citadel (el Qal'a)

Citadel (el Qal'a)

Cairo, Egypt

A staple of Cairo's skyline, the citadel was built in the 12th century to protect the region from the Crusaders and has since become one of the greatest monuments in the world in representing medieval warfare. Moreover, inside the citadel you will find small museums, the Mosque of al-Nasir, and Yusuf's Well. Besides its historical allure, tourists also find this site attractive because of its br...

Royal Elephant Thai Museum

Royal Elephant Thai Museum

Bangkok, Thailand

This is a very interesting museum. It houses various exhibits pertaining to Thailand's most prized animals, elephants. The museum displays shed light on the significance of elephants in Thai culture and society as well as the importance that is ascribed to white elephants which are all deemed royal property and kept in stables built in Dusit Palace.    Timings: Daily 9:30 A.M- 4 P...

Al-Bustan Palace Hotel

Al-Bustan Palace Hotel

Muscat, Oman

Surrounded by lush gardens and overlooking the sea, the Al-Bustan Palace Hotel is a sight to behold. The hotel has won numerous awards, many of them labeling it the best hotel in the Middle East. The hotel is famous for its enormous domed atrium, and the interior design begs a visit. Address: Al-Bustan Street, Al-Bustan Tel: +968 24799666 ...

Karachi Expo Centre

Karachi Expo Centre

Karachi, Pakistan

This building has large exhibition halls that host interesting activities almost all year round. Prime highlights include the Lifestyle exhibition, large book fairs, various displays and exhibitions of large multinational companies, trade promotion fairs, local products exhibitions, bridal exhibitions, science and technology displays, and educational fairs. You are sure to catch an event at the Ex...