Doha, QATAR – Qatar Airways has once again raised the bar and set new standards for 5-Star service in the aviation industry by leveraging on the iPad to offer personalised service to its customers at various touch points.
The iPad provides Qatar Airways’ cabin crew and concierge staff at the airline’s exclusive Premium Terminal at Doha International Airport and Premium Lounge at London Heathrow, with a multi-faceted functionality and easy access to customer information, data on flights and destinations at their fingertips.
Cabin crew and concierge staff at both Doha International Airport and London Heathrow are able to use this custom-built, state-of-the-art mobile application to anticipate customer needs and deliver the airline’s unrivalled 5-star service from their iPad in a paperless environment.
The app, with an interactive seat map design, highlights the presence of VIPs and Privilege Club members onboard. It also identifies customers quickly, provides ready access to customer information and alerts the crew and concierge staff at the Premium Terminal and Premium Lounge of passenger’s special meal or service requirements.
Qatar Airways Chief Executive Officer Akbar Al Baker said the iPad enabled cabin crew and concierge staff to know the customer better, proactively respond to their needs and offer an enhanced brand experience.
“While we will continue to offer the personal touch and unrivalled 5-star service onboard, Qatar Airways will use innovation as an extension of our brand engagement to understand our customers better and set new benchmarks in service and customer experience,” he said.
Qatar Airways plans to extend the customers’ iPad experience to include on-board Privilege Club enrolment and introduce value added services for the redemption of Qmiles for upgrades and purchase of duty free items inflight.
Qatar Airways has seen rapid growth in just 15 years of operations, currently operating a modern fleet of 111 aircraft to 119 key business and leisure destinations across Europe, Middle East, Africa, Asia Pacific, North America and South America.
Since the beginning of 2012, Qatar Airways has launched flights to Baku (Azerbaijan); Tbilisi (Georgia); Kigali (Rwanda); Zagreb (Croatia), Erbil (Iraq), Baghdad (Iraq), Perth (Australia) and Kilimanjaro (Tanzania).
Over the next few months, Qatar Airways will launch services to a diverse portfolio of new routes, including Yangon, Myanmar (October 3); Maputo, Mozambique (October 31); Belgrade, Serbia (November 20); Warsaw, Poland (December 5) and Chicago, USA (10 April 2013).
For an artistic experience visit the Camp X which is a theatre featuring English as well as international artists. On weekdays its timings are between 2 pm till 6 pm while on weekends it’s open for the general public from 2 pm to 4 pm. Address: Smallegade 2 & Frederiksberg Allé 102 (Next to City Hall) Telephone: +45 70 20 10 31 ...
Östermalm is an affluent commercial and residential area. The part closest to the city center, around the Stureplan square, is the place for upmarket shopping as well as nightclubs and bars for the jet set and those who seek their company. ...
This quaint (though expensive) neighborhood is known as the birthplace of Sydney because it is where British settlers first landed in 1788. Such historical significance is noticeable and marketed throughout the town via landmarks such as the Sydney Observatory (the colony's first windmill) and Cadman's Cottage (Sydney's oldest building that was built in 1816). The great thing abou...
A vast and lush area of Dusit Zoo is home to over 1,000 birds and nearly 2,000 animals. Many of these are close to extinction and provide tourists with the rare opportunity to appreciate the biological diversity that exists so far. Children will also enjoy the animal shows presented periodically throughout the day. This is a zoo cum public park and makes an excellent spot for tourists to unwind ...