General Travel News

Qatar Airways enhances its services with the iPad

Doha, QATAR – Qatar Airways has once again raised the bar and set new standards for 5-Star service in the aviation industry by leveraging on the iPad to offer personalised service to its customers at various touch points. 

The iPad provides Qatar Airways’ cabin crew and concierge staff at the airline’s exclusive Premium Terminal at Doha International Airport and Premium Lounge at London Heathrow, with a multi-faceted functionality and easy access to customer information, data on flights and destinations at their fingertips. 

Cabin crew and concierge staff at both Doha International Airport and London Heathrow are able to use this custom-built, state-of-the-art mobile application to anticipate customer needs and deliver the airline’s unrivalled 5-star service from their iPad in a paperless environment.   

The app, with an interactive seat map design, highlights the presence of VIPs and Privilege Club members onboard. It also identifies customers quickly, provides ready access to customer information and alerts the crew and concierge staff at the Premium Terminal and Premium Lounge of passenger’s special meal or service requirements.   

Qatar Airways Chief Executive Officer Akbar Al Baker said the iPad enabled cabin crew and concierge staff to know the customer better, proactively respond to their needs and offer an enhanced brand experience.  

“While we will continue to offer the personal touch and unrivalled 5-star service onboard, Qatar Airways will use innovation as an extension of our brand engagement to understand our customers better and set new benchmarks in service and customer experience,” he said. 

Qatar Airways plans to extend the customers’ iPad experience to include on-board Privilege Club enrolment and introduce value added services for the redemption of Qmiles for upgrades and purchase of duty free items inflight.

Qatar Airways has seen rapid growth in just 15 years of operations, currently operating a modern fleet of 111 aircraft to 119 key business and leisure destinations across Europe, Middle East, Africa, Asia Pacific, North America and South America.

Since the beginning of 2012, Qatar Airways has launched flights to Baku (Azerbaijan); Tbilisi (Georgia); Kigali (Rwanda); Zagreb (Croatia), Erbil (Iraq), Baghdad (Iraq), Perth (Australia) and Kilimanjaro (Tanzania).

Over the next few months, Qatar Airways will launch services to a diverse portfolio of new routes, including Yangon, Myanmar (October 3); Maputo, Mozambique (October 31); Belgrade, Serbia (November 20); Warsaw, Poland (December 5) and Chicago, USA (10 April 2013).

More General Travel News
Emirates expecting over 500,000 arrivals into Dubai by early September
Kazakhstan's new tourist attraction - falconry
Summer in Turkey
Latest Travel News
Kazakhstan's new tourist attraction - fa...
Summer in Turkey...
Taif Season attracts more than 750,000 v...
Featured Sights To See
Chora Church - Kariye Museum

Chora Church - Kariye Museum

Istanbul, Turkey

Chora Church dates back to the early fifth century AD and is one of the finest examples of Byzantine architecture.  It was built just outside of Constantinople's original walls, but was brought inside the city's defenses when Emperor Theodosius II built a new wall.  The church was rebuilt between 1077 and 1081, and again renovated after an earthquake in the twelfth century.  Most of...

Parc de la Villette

Parc de la Villette

Paris, France

Located at the very edge of Paris city proper, just inside the Boulevard Periphérique, the Parc de la Villette is one of the city’s newest.  It was built between 1984 and 1987 as part of an urban redevelopment project on the site of Paris’ old slaughterhouses and meat market.  The park is notable for its unique architecture and is one of the best places in the city for kids.   There are ...

The Temple of Poseidon

The Temple of Poseidon

Athens, Greece

The temple of Poseidon is also not to be missed. Originally the temple consisted of 34 columns. Today 15 of these original columns are still standing. In ancient times, the temple of Poseidon, the god of the sea, was a relief when viewed by sailors who were now assured that their voyage was about to conclude and that they were soon to arrive on land. The Aegean Sea is beautiful to look out on. It ...

The Numismatic Museum

The Numismatic Museum

Athens, Greece

This museum was home to famed archaeologist Schliemann whose excavation of Troy made him a well known figure around the world. On display are over 50,000 Greek coins made of bronze, silver and gold. These are intricate pieces of art and worth looking at.   Timings: Daily [except Monday] 8 A.M- 2:30 P.M. Address: 12 Panepistimiou Admission: 3 EUR Tel: 210-364-3774   ...