General Travel News

Future of travel industry discussed

Amadeus, a leading travel technology partner and transaction processor for the global travel and tourism industry, hosted a panel discussion recently in Dubai which examined the future of the travel industry and the role of technology in its development.

The panel, consisting of key market players, concluded that the rise of online technology in particular has had an impact on the traditional forms of selling travel, however, firms are adapting to the changes with travel agents embracing new ways of connecting with customers. 

The panel, made up of Omar Ahmad, CEO, Joob.com; Asim Arshad, CEO, Orient Travel; Roland Bunge, General Manager (Commercial) Kanoo Travel; Albert Pozo, VP, Multinational Business & Corporate Travel, Amadeus; and Joerg Schuler, Director Marketing & Operations WEMEA, Amadeus, looked at the changing role of travel agents, in addition to how the market in the Middle East is still very different from other areas.

“The travel industry has been transforming for the past decade, with the role of technology playing an ever increasing part, and it is vital to see how businesses are responding and adapting to this. By discussing the issues facing companies in the industry, we gain a better insight of the direction the industry is going in,” said Albert Pozo, VP, Multinational Business & Corporate Travel, Amadeus.

“The Middle East market is based mainly upon air travel due to the large expatriate populations. Although the internet penetration in the region is higher than world average, its impact on booking generations has been low due to various reasons – one being the large labour force that still requires face-to-face dealings at travel agencies and non-credit card payment options, and the fact that customers prefer face to face interactions whilst booking their travel,” he added.

Analysing the past 10 years and forecasting the coming decade, the panellists see the travel service landscape being very different in the future. The big questions posed involved the rise of web-based technology in selling travel to customers, and how this has affected the way in which agents connect with customers. Conclusions were drawn that travel agents will be around for years to come, but the demand of online travel booking is rising and that customers who are still using agents regularly are often researching extensively before booking.

The panel also looked at the role of social media and mobile technology in the travel sector. All agreed that although it does not play a particularly significant part in the industry currently, it will become more prominent in the future. The main issue is how to bring in revenue using social media, and how the likes of Foursquare are beginning to bring technology and making revenue closer together.

More General Travel News
Collect souvenirs from the first Emirates Airbus A380
Mauritius welcomes back tourists after lifting restrictions
flydubai touches down in Ljubljana, Slovenia
Latest Travel News
Mauritius welcomes back tourists after l...
flydubai touches down in Ljubljana, Slov...
Four new hotels opening soon in Dubai...
Featured Sights To See
Red Staircase

Red Staircase

Moscow, Russia

This is located right next to the Cathedral of the Annunciation. It is famous for being climbed up by czars newly coroneted. Historically this staircase is also important since it was from these that Peter the Great witnessed his relatives being impaled during an uprising.   ...

Saint Patrick's Cathedral

Saint Patrick's Cathedral

Karachi, Pakistan

This is one of the few large churches/cathedrals in Karachi. It seats the Roman Catholic Archdiocese. A small church, believed to be the first Christian worship place in all of Sindh, was constructed on this site in 1845, and was named St Patrick's Church. The Cathedral was inaugurated in 1881 as the number of Christian settlers began to rise and a larger church was needed to cater to their needs....

Parque del Este

Parque del Este

Caracas, Venezuela

A spot for rest and recreation, Parque del Este forms the largest open public green space within the city. It is thronged with visitors every day, especially in the evenings. The park offers a serene escape to the Caraqueños from the bustle and noise of a congested city life. Apart from being a favorite hangout space for the young and the old alike, the park also offers activities geared at ed...

Underground City

Underground City

Montreal, Canada

The Underground City is a unique complex of shopping malls, restaurants, cinemas, boutiques, and offices underneath Downtown Montreal.  It was the brainchild of urbanist Vincent Ponte.  The first section was built in 1962 beneath new skyscraper construction on the site of an old railyard.  The subterranean network has been expanding ever since, most recently in 2003 with the develop...