General Travel News

Future of travel industry discussed

Amadeus, a leading travel technology partner and transaction processor for the global travel and tourism industry, hosted a panel discussion recently in Dubai which examined the future of the travel industry and the role of technology in its development.

The panel, consisting of key market players, concluded that the rise of online technology in particular has had an impact on the traditional forms of selling travel, however, firms are adapting to the changes with travel agents embracing new ways of connecting with customers. 

The panel, made up of Omar Ahmad, CEO, Joob.com; Asim Arshad, CEO, Orient Travel; Roland Bunge, General Manager (Commercial) Kanoo Travel; Albert Pozo, VP, Multinational Business & Corporate Travel, Amadeus; and Joerg Schuler, Director Marketing & Operations WEMEA, Amadeus, looked at the changing role of travel agents, in addition to how the market in the Middle East is still very different from other areas.

“The travel industry has been transforming for the past decade, with the role of technology playing an ever increasing part, and it is vital to see how businesses are responding and adapting to this. By discussing the issues facing companies in the industry, we gain a better insight of the direction the industry is going in,” said Albert Pozo, VP, Multinational Business & Corporate Travel, Amadeus.

“The Middle East market is based mainly upon air travel due to the large expatriate populations. Although the internet penetration in the region is higher than world average, its impact on booking generations has been low due to various reasons – one being the large labour force that still requires face-to-face dealings at travel agencies and non-credit card payment options, and the fact that customers prefer face to face interactions whilst booking their travel,” he added.

Analysing the past 10 years and forecasting the coming decade, the panellists see the travel service landscape being very different in the future. The big questions posed involved the rise of web-based technology in selling travel to customers, and how this has affected the way in which agents connect with customers. Conclusions were drawn that travel agents will be around for years to come, but the demand of online travel booking is rising and that customers who are still using agents regularly are often researching extensively before booking.

The panel also looked at the role of social media and mobile technology in the travel sector. All agreed that although it does not play a particularly significant part in the industry currently, it will become more prominent in the future. The main issue is how to bring in revenue using social media, and how the likes of Foursquare are beginning to bring technology and making revenue closer together.

More General Travel News
Constance Halaveli Maldives offers the luxury of space in seclusion
Multiple Langham Hotels named in 2020 Readers' Choice Award
Swiss Belhotel to open 4 new hotels in the GCC
Latest Travel News
Multiple Langham Hotels named in 2020 Re...
Swiss Belhotel to open 4 new hotels in t...
Abu Dhabi and Wizz Air announce establis...
Featured Sights To See
Megarama Cinema

Megarama Cinema

Casablanca, Morocco

Megarama cinemaplex has several theatres showing different films in English, Arabic and French. Address: Boulevard de la Corniche, Ain Diab, 20000 Casablanca Tel: +212 22 79 88 88                    ...

Castelo de Sao Jorge (St George’s Castle)

Castelo de Sao Jorge (St George’s Castle)

Lisbon, Portugal

Towering over Lisbon, this castle has seen much of history: Moors in the 9th century, Christians in the 12th century, royals ranging from 14th to the 16th century and convicts from every century. If you walk inside the Ulysses Tower you’ll find a camera obscura which offers a unique view of the city. Near the castle entrance is Olisiponia (9am-5:30pm Nov-Feb, 9am-8pm Mar-Oct) which offers a multil...

Baha'i House of Worship

Baha'i House of Worship

Chicago, United States

Technically located just north of Evanston in Wilmette, the Bahai House of Worship is the oldest Bahai house of worship in the world, and the only one in North America.  The land was purchased in 1908 with Bahai contributions from around the world.  The cornerstone was laid by Abdul-Baha himself in 1912, but construction did not begin until the 1920s.  It was a protracted process, a...

Place Massena

Place Massena

Nice, France

This square is the heart of the city of Nice and was built in 1832. Located here is a pedestrian zone lined with shopping places, restaurants and cafes. You can walk around this square admiring the wonderful architecture, fountains and statues. It looks especially amazing in the evening. Also located here is the famous 'Fountain of the Sun'. Massena Square Near Promenade Des Anglais&nbs...