General Travel News

Future of travel industry discussed

Amadeus, a leading travel technology partner and transaction processor for the global travel and tourism industry, hosted a panel discussion recently in Dubai which examined the future of the travel industry and the role of technology in its development.

The panel, consisting of key market players, concluded that the rise of online technology in particular has had an impact on the traditional forms of selling travel, however, firms are adapting to the changes with travel agents embracing new ways of connecting with customers. 

The panel, made up of Omar Ahmad, CEO, Joob.com; Asim Arshad, CEO, Orient Travel; Roland Bunge, General Manager (Commercial) Kanoo Travel; Albert Pozo, VP, Multinational Business & Corporate Travel, Amadeus; and Joerg Schuler, Director Marketing & Operations WEMEA, Amadeus, looked at the changing role of travel agents, in addition to how the market in the Middle East is still very different from other areas.

“The travel industry has been transforming for the past decade, with the role of technology playing an ever increasing part, and it is vital to see how businesses are responding and adapting to this. By discussing the issues facing companies in the industry, we gain a better insight of the direction the industry is going in,” said Albert Pozo, VP, Multinational Business & Corporate Travel, Amadeus.

“The Middle East market is based mainly upon air travel due to the large expatriate populations. Although the internet penetration in the region is higher than world average, its impact on booking generations has been low due to various reasons – one being the large labour force that still requires face-to-face dealings at travel agencies and non-credit card payment options, and the fact that customers prefer face to face interactions whilst booking their travel,” he added.

Analysing the past 10 years and forecasting the coming decade, the panellists see the travel service landscape being very different in the future. The big questions posed involved the rise of web-based technology in selling travel to customers, and how this has affected the way in which agents connect with customers. Conclusions were drawn that travel agents will be around for years to come, but the demand of online travel booking is rising and that customers who are still using agents regularly are often researching extensively before booking.

The panel also looked at the role of social media and mobile technology in the travel sector. All agreed that although it does not play a particularly significant part in the industry currently, it will become more prominent in the future. The main issue is how to bring in revenue using social media, and how the likes of Foursquare are beginning to bring technology and making revenue closer together.

More General Travel News
Emirates expecting over 500,000 arrivals into Dubai by early September
Kazakhstan's new tourist attraction - falconry
Summer in Turkey
Latest Travel News
Kazakhstan's new tourist attraction - fa...
Summer in Turkey...
Taif Season attracts more than 750,000 v...
Featured Sights To See
Village Museum

Village Museum

Bucharest, Romania

A commendable effort to showcase the traditional Romanian way of life that is depicted in the Village Museum. The open air museum houses about 300 buildings related to various aspects of history such as churches, mills, workshops, furniture shops, pottery and clothing that are all laid out in a natural environment. Various cultural festivals are also hosted by the museum for tourists to experience...

Casablanca Twin Center

Casablanca Twin Center

Casablanca, Morocco

Casablanca Twin Center is a bold piece of architecture that represents a modern and enterprising Casablanca. Reaching a height of 100m, this building is a vibrant commercial center. The tower houses offices, dwellings and commercial establishments, the latter on the first five floors. Terraces, bars and restaurants occupy the top floor. Three basement car parks provide ample parking. Address: B...

Trinity College

Trinity College

Dublin, Ireland

Trinity is Ireland's oldest college.  Its charter was granted by Queen Elizabeth in 1592 as part of the effort to consolidate English control of Ireland.  Catholics were not allowed entry into college until 1793, and all such restrictions were banned by 1873.  The university started to grow in the eighteenth century as the political situation in Ireland stabilized.  Many of the...

Fontane di Trevi (Trevi Fountain)

Fontane di Trevi (Trevi Fountain)

Rome, Italy

The Trevi Fountain is the most famous of all fountains in Rome. The fountain which covers an entire wall of the Palazzo Poli, does not disappoint, is magnificent, refreshing to the eye and well-preserved.Trevi refers to the three roads that converge there. This extravagant baroque work depicts Neptune’s statue.This statue, has a famous legend attached. A person who throws a coin over his shoulde...