General Travel News

DTCM Complaint System ISO Certified

Dubai Department of Tourism and Commerce Marketing (DTCM) announced that its customer complaints handling system, which was first introduced in 2000, is now ISO certified (1002:1004).  DTCM is the second governmental organization in Dubai to receive this recognition for managing complaints. 

A representative Lloyd’s Register Quality Assurance gave the certification to DTCM Director General, Mr. Khalid A bin Sulayem at the DTCM head office.  The DTCM complaint system is now part of the Dubai eGovernment’s eLink system connecting various government departments.  Customers may initiate a complaint by sending an email to ecomplaints@dubaitourism.ae , info@dubaitourism.ae, calling the toll free number 800 7090, or visiting the DTCM head office, or Visitors Information Bureau at six different locations.
 

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