General Travel News

DTCM Complaint System ISO Certified

Dubai Department of Tourism and Commerce Marketing (DTCM) announced that its customer complaints handling system, which was first introduced in 2000, is now ISO certified (1002:1004).  DTCM is the second governmental organization in Dubai to receive this recognition for managing complaints. 

A representative Lloyd’s Register Quality Assurance gave the certification to DTCM Director General, Mr. Khalid A bin Sulayem at the DTCM head office.  The DTCM complaint system is now part of the Dubai eGovernment’s eLink system connecting various government departments.  Customers may initiate a complaint by sending an email to ecomplaints@dubaitourism.ae , info@dubaitourism.ae, calling the toll free number 800 7090, or visiting the DTCM head office, or Visitors Information Bureau at six different locations.
 

More General Travel News
Saudi Arabian Airlines wins best stand design award at Arabian Travel Market 2022
flydubai to operate some flights from Dubai World Central during runway refurbishment project at Dubai International
South Korea Pavilion among top five at Expo 2020 Dubai
Latest Travel News
flydubai to operate some flights from Du...
South Korea Pavilion among top five at E...
Collect souvenirs from the first Emirate...
Featured Sights To See
Parliament House

Parliament House

Brisbane, Australia

Occupying a regal position overlooking the City Botanic Gardens, Brisbane’s Parliament House is arguably the most gorgeous piece of architecture. Dating from 1868, the sandy façade has a roof crafted from copper from Mt Isa. The tours are run on demand unless parliament is in session, in which case you can sit in the public gallery and watch the politicians, which can be as exciting as watching th...

Hofburg Imperial Palace

Hofburg Imperial Palace

Vienna, Austria

Has housed a lot of the people influential in Austrian history, including the Habsburg dynasty, and is currently the official residence of the President of Austria. Contains, among other interesting spots, chapels (Hofkapelle, Hofmusikkapelle, Burgkapelle), museums (the Naturhistorisches Museum & Kunsthistorisches Museum), the Imperial Library, state treasury, the national theatre(Burgtheater)...

Jabl-e-Saur

Jabl-e-Saur

Makkah, Saudi Arabia

This mountain is located opposite Jabl-e-Noor. Twice as high, 5413 feet high, Jabl-e-Saur had a cave at the top where the Prophet Muhammad (SAW) and his companion Hazrat Abu Bakr (RA) hid from their Quraish pursuants. This is the cave in which the spider spun his web over the entrance and the pigeon laid eggs to save the Prophet Muhammad (SAW) from the pagans. Located at a 10 minute drive from the...

Gremp'sches Haus

Gremp'sches Haus

Frankfurt, Germany

This Renaissance house dates back to 1582, when it was the home of the Gremp von Freudenstein noble family. A country house was also added to the park in 1829. Be sure to visit this landmark for a get a feel for Frankfurt’s history. Address: Gremp House    Grempstraße 36    Bockenheim    Frankfurt, HES 60487 Tel: +49 69 2123 8800  ...