General Travel News

Air Miles Launches Interactive Voice Response

The world’s leading multi-participant loyalty programme, Air Miles, has launched its Interactive Voice Response, or IVR. The system will provide its members with 24 hours service, 365 days a year, and has proven to be a very effective way of handing high volumes of calls and improving customer service in businesses around the world.  IVR will provide customers more personalized service by identifying each caller and it offers a range of self service options, allowing the caller to initiate instant transactions.

“Members will be able to select their preferred language, update their personal details, request information via email, redeem rewards or obtain instant account and balance updates” according to Fouad El-Qassem, Loyalty Services Director, Air Miles Middle  East.  El-Qassem said previously these services required a live agent and were less instantaneous.
 

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Decorative Arts Museum

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This is Kuwait’s largest theme park and a must-see for families, especially those with children. Visitors are guaranteed a an eventful day packed with activities and sights to keep them active for the whole day. Considered to be one of the friendliest and liveliest theme parks in the world, Entertainment city is divided into three worlds, Arab World, International World and Future World. Each of t...