General Travel News

Air Miles Launches Interactive Voice Response

The world’s leading multi-participant loyalty programme, Air Miles, has launched its Interactive Voice Response, or IVR. The system will provide its members with 24 hours service, 365 days a year, and has proven to be a very effective way of handing high volumes of calls and improving customer service in businesses around the world.  IVR will provide customers more personalized service by identifying each caller and it offers a range of self service options, allowing the caller to initiate instant transactions.

“Members will be able to select their preferred language, update their personal details, request information via email, redeem rewards or obtain instant account and balance updates” according to Fouad El-Qassem, Loyalty Services Director, Air Miles Middle  East.  El-Qassem said previously these services required a live agent and were less instantaneous.
 

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The Standard Bank Gallery is the home of the African art collection of the Standard Bank, and it has the highest quality local and international exhibitions in the city.   Address: Corner of Simmons and Frederick Streets, City Centre Telephone: +27 (0)11 631 1889 Website: http://www.standardbankgallery.co.za/ Opening hours: Mon-Fri 0800-1630, Sat 0900-1300  ...

Miradouro de Santa Catarina

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Found in boho Santa Catarina, this viewpoint boasts views from the river to the Ponte 25 de Abril and Christo Rei not to mention student buskers, hippies and loved-up couples. If you are coming from Cais do Sodre, take the 19th century Elevador do Bica funicular up the Rua da Bica de Duarte Belo to get to the top. Noobai Cafe is located there where it is lovely to sit back and watch the view, espe...

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