General Travel News

Air Miles Launches Interactive Voice Response

The world’s leading multi-participant loyalty programme, Air Miles, has launched its Interactive Voice Response, or IVR. The system will provide its members with 24 hours service, 365 days a year, and has proven to be a very effective way of handing high volumes of calls and improving customer service in businesses around the world.  IVR will provide customers more personalized service by identifying each caller and it offers a range of self service options, allowing the caller to initiate instant transactions.

“Members will be able to select their preferred language, update their personal details, request information via email, redeem rewards or obtain instant account and balance updates” according to Fouad El-Qassem, Loyalty Services Director, Air Miles Middle  East.  El-Qassem said previously these services required a live agent and were less instantaneous.
 

More General Travel News
Swiss Belhotel to open 4 new hotels in the GCC
Abu Dhabi and Wizz Air announce establishment of new low cost airline
Emirates touches down in Mexico City
Latest Travel News
Abu Dhabi and Wizz Air announce establis...
Emirates touches down in Mexico City...
Air Arabia named as Middle East and Afr...
Featured Sights To See
Old East Gate

Old East Gate

Hanoi, Vietnam

Cua O Quan Chong, or the Old East Gate, is the only one of the original sixteen gates that provided access to the old city still standing. The Old East Gate is located within the Old Quarters of Hanoi; and dates back from the time when Hanoi was a medieval city. Address: Junction of Hang Chieu and Dao Duy Tu Street. ...

John Hancock Center

John Hancock Center

Chicago, United States

The John Hancock Center is the third tallest building in Chicago at 344m.  It is one of the signature elements of Chicago's skyline, with its tapered design, twin spires, and criss-crossing trusses.  The Hancock Center was designed by architect Bruce Graham of the famous Skidmore, Owings, and Merrill architecture firm.  It was built between 1965 and 1970 and houses offices, condomin...

Grand Bazaar

Grand Bazaar

Istanbul, Turkey

The precursor to the modern mall, Istanbul's Grand Bazaar (or Kapalıçarşı) is among the largest covered markets in the world.  It has been an important trading center since the mid-fifteenth century.  Sultan Suleiman the Magnificent oversaw a vast enlargement of the bazaar in the 16th century.  Today there are more than 5,000 shops attracting 250,000 visitors daily. Even if you...

Omayyad Mosque

Omayyad Mosque

Damascus, Syria

This is arguably Damascus’s most popular architectural attraction. It is a significant and sacred religious site for Muslims all over the globe. There are a number of stories and beliefs surrounding this architectural masterpiece. This mosque is magnificent from the limestone floors, to the gold mosaics depicting forests, domes and towers. Also located within it is a huge courtyard that houses the...