Log in

Login to your account

Username *
Password *
Remember Me
Login With Facebook

Air Miles Launches Interactive Voice Response

altThe world’s leading multi-participant loyalty programme, Air Miles, has launched its Interactive Voice Response, or IVR. The system will provide its members with 24 hours service, 365 days a year, and has proven to be a very effective way of handing high volumes of calls and improving customer service in businesses around the world.  IVR will provide customers more personalized service by identifying each caller and it offers a range of self service options, allowing the caller to initiate instant transactions.

“Members will be able to select their preferred language, update their personal details, request information via email, redeem rewards or obtain instant account and balance updates” according to Fouad El-Qassem, Loyalty Services Director, Air Miles Middle  East.  El-Qassem said previously these services required a live agent and were less instantaneous.
 

Special Offers

5-star hotel in Istanbul for only Euro 37 per night

5-star hotel in Istanbul for only Euro 37 per nightByotell is a modern luxury 5-star hotel with glass-walled tower featuring panoramic views over the city of Istanbul and the
  • More Special Offers
  • Hotels

    New seaside resort in Qatar

    Those of you planning a trip to Qatar may want to check out Qatar’s first leisure destination Sealine Beach, a Murwab Resort, which has now opened following a major
  • More Hotels News
  • Destination:

    1. Start date:

    2. End date: