General Travel News

Air Miles Launches Interactive Voice Response

The world’s leading multi-participant loyalty programme, Air Miles, has launched its Interactive Voice Response, or IVR. The system will provide its members with 24 hours service, 365 days a year, and has proven to be a very effective way of handing high volumes of calls and improving customer service in businesses around the world.  IVR will provide customers more personalized service by identifying each caller and it offers a range of self service options, allowing the caller to initiate instant transactions.

“Members will be able to select their preferred language, update their personal details, request information via email, redeem rewards or obtain instant account and balance updates” according to Fouad El-Qassem, Loyalty Services Director, Air Miles Middle  East.  El-Qassem said previously these services required a live agent and were less instantaneous.
 

More General Travel News
Agoda partners with Saudi Ministry of Hajj to try to attract 30 million pilgrims
UAE carriers join hands to celebrate the legacy of Sheikh Zayed on 47th National Day
Discover the making of a Royal Bisht - gold embroidered Arab cloak
Latest Travel News
UAE carriers join hands to celebrate the...
New Istanbul airport starts operations...
Discover the making of a Royal Bisht - g...
Featured Sights To See
The Ha'penny Bridge

The Ha'penny Bridge

Dublin, Ireland

The Ha'penny Bridge was the first crossing of the Liffey River in Dublin.  Prior to its completion in 1816, the only way across was one of seven ferries.  The ferry owner was forced to build the bridge as the ferries became delapidated.  The bridge is named for the half-penny toll that was once required to cross it.  It's officially known as the Liffey Bridge, or Droichead na L...

Çiragan Palace

Çiragan Palace

Istanbul, Turkey

Çiragan Palace's name is derived from the Persian word for torch (cherag).  It is so named because of the torches used to light the lavish parties thrown by the Ottomans in the late nineteenth century.  The palace was built by Sultan Abdulaziz between 1863 and 1867, though the decorating was not completed until 1872.  It marked the end of the contemporary Ottoman tradition of each s...

Malahide Castle

Malahide Castle

Dublin, Ireland

Malahide Castle is one of the oldest in Ireland.  The estate was founded 1185 for Richard Talbot, a knight who came to Ireland with Henry II during the Norman invasion.  The Talbot family would continue to live on the estate until 1975, barring the 1650s during Cromwell's occupation of Ireland (the interlopers were subsequently hanged).  Construction on the castle began in the mid-t...

The Health Museum

The Health Museum

Houston, United States

This museum showcases huge sculptures of human organs at the Jim Hickox Amazing Body Pavilion. Exciting exhibits include a seven metre long backbone and a three metre tall brain. Another interesting feature is the 'walk-in eyeball' where visitors can learn how the eye functions as an organ. These are just some of the many exhibits that are present, each of which demonstrates how that particular or...