General Travel News

Air Miles Launches Interactive Voice Response

The world’s leading multi-participant loyalty programme, Air Miles, has launched its Interactive Voice Response, or IVR. The system will provide its members with 24 hours service, 365 days a year, and has proven to be a very effective way of handing high volumes of calls and improving customer service in businesses around the world.  IVR will provide customers more personalized service by identifying each caller and it offers a range of self service options, allowing the caller to initiate instant transactions.

“Members will be able to select their preferred language, update their personal details, request information via email, redeem rewards or obtain instant account and balance updates” according to Fouad El-Qassem, Loyalty Services Director, Air Miles Middle  East.  El-Qassem said previously these services required a live agent and were less instantaneous.
 

More General Travel News
Constance Halaveli Maldives offers the luxury of space in seclusion
Multiple Langham Hotels named in 2020 Readers' Choice Award
Swiss Belhotel to open 4 new hotels in the GCC
Latest Travel News
Multiple Langham Hotels named in 2020 Re...
Swiss Belhotel to open 4 new hotels in t...
Abu Dhabi and Wizz Air announce establis...
Featured Sights To See
International Antarctic Centre

International Antarctic Centre

Christchurch, New Zealand

Experience the Antarctic way of life in Christchurch at the International Antarctic center. Fulfill your dream of getting on a snow mobile and racing across snow land here at the center which is fully acclimatized to the polar weather conditions. Inside you will find penguins, leopard seals, snow caves and a depiction of how life is at the Antarctic. The 4D cinema will take you on a thrilling icy ...

Marino Casino

Marino Casino

Dublin, Ireland

Marino Casino is not a casino in the modern sense.  It is actually a small villa built in the mid-eighteenth century by Scottish architect Sir William Chambers.  The name is derived from Italian, and means 'little house'.  Completed in 1775, it is a striking example of Neoclassical architecture.  The casino was part of the estate of James Caulfeild, the 1st Earl of Charlemont.&...

Brooklyn Bridge

Brooklyn Bridge

New York, United States

In its time, the Brooklyn Bridge was a marvel of civil engineering.  Even today it’s impressive, despite having long since been surpassed by longer and more monumental suspension bridges, even in the New York City area.  The bridge was designed by German immigrant John Augustus Roebling, who was responsible for the United States’ first suspension bridge completed in 1847 (an aqueduct in Pennsylvan...

Sea Life Aquarium

Sea Life Aquarium

Munich, Germany

The Sea Life Aquarium covers an area of more than 2000 square meters and contains thirty aquariums. You can view this giant aquarium at two heights. Firstly it can be seen from underneath as you walk through a tunnel, with the aquarium above you, and then from the top level, where you can get eye to eye with all kinds of sea life including sharks. Admission: €12.50 for adults €8.50 fo...