United and Continental take more steps to create a consistent travel experience
CHICAGO, May 18, 2011 – United Continental Holdings, Inc. (NYSE: UAL) today unveiled a series of changes to provide a more consistent travel experience for customers on United Airlines and Continental Airlines, marking another milestone in the integration of the two carriers. The changes – many introduced first at United’s hub at Chicago O’Hare International Airport – will roll out at airports across the airlines’ global network over the next several months.
United and Continental continue to make significant progress toward operating as a single carrier. UAL is on track to achieve a single operating certificate for combined operations from the Federal Aviation Administration in the fourth quarter of 2011 and to migrate to a single reservation system in the first quarter of 2012.
“The alignment of airport procedures, particularly for our most loyal customers, and the rebranding of our operations at our hometown airport are the newest visible signs of the successful integration of United and Continental,” said Jeff Smisek, United’s president and chief executive officer. “We are making significant progress as we create the world’s leading airline, and customers are experiencing more of these benefits as they travel.”
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