Airline

Survey names Garuda best in SE Asia for service

JAKARTA, Indonesia - A recent survey by the Centre for Asia Pacific Aviation (CAPA) has ranked the national airline of Indonesia, Garuda, the best carrier in Southeast Asia for service quality. The Southeast Asia survey measured several criteria including passenger comfort, food, on-board and ground services, and passengers’ perceived value in flying with the airline. The results put Garuda ahead of fierce competitors including Singapore Airlines, Bangkok Airways, Thai Airways, and Malaysian Airlines.

News of the survey results highlights a stunning turnaround for Indonesia’s national carrier. Over the last five years, the airline’s CEO Emirsyah (Emir) Satar, has led a steady march toward dramatic improvements turning a negative cash flow into huge profits. Emir has been highly successful in modernizing the fleet, improving on-time performance, and increasing both load factor and aircraft utilization rates. But even more importantly, Emir has also managed to dramatically improve the airline’s safety record as evidenced by its International Air Transport Association Operational Safety Audit certification and the fact that the European Union lifted its ban on Indonesia flights to Europe last year. As a result of the successful restructuring of the airline’s financial and operational procedures, Emir believes it may be possible for the carrier to go public sometime next year.

With the growth of many low-cost carriers in the Southeast Asia market, competition has become keen for the travel dollar. To meet the challenge, Garuda has introduced creative new services including “Immigration on Board,” which allows passengers to complete immigration before they land and avoid long lines on arrival. The service is now available on flights from Amsterdam, Seoul, and Japan. Being singled out as the leader in service quality is an important achievement for the airline and helps further the airline’s quality and reliability perception in the marketplace.

More Airline
Big jump in international passengers for Saudi Airlines
flydubai will fly to Tashkent from 11 March 2019
New Istanbul airport starts operations
Latest Travel News
Multiple Langham Hotels named in 2020 Re...
Swiss Belhotel to open 4 new hotels in t...
Abu Dhabi and Wizz Air announce establis...
Featured Sights To See
Cotroceni Palace Museum

Cotroceni Palace Museum

Bucharest, Romania

The Romanian Presidents’ residence is worth a visit because of the sheer beauty of the area in which it is located. Surrounded by acres of green land, the palace stands tall as home to presidents since 1991. The museum inside the palace is open for public in daylight hours and has a collection of items that belonged to previous presidents and literature on politics. Address: Bd.Geniului, nr....

Cours Saleya

Cours Saleya

Nice, France

This is a favorite location for the locals of Nice to come and relax and is one of the most famous market places in the city. It is a pedestrian zone with cafes and restaurants lining both sides of the street. There is a flower and fruits and vegetables market here every Tuesday to Sunday. On Mondays, an antiques fair is held at this venue and during the summer you can visit an arts and crafts m...

The Space Museum

The Space Museum

Hong Kong, China

The Space Museum is located on 10 Salisbury Road, Tsimshatsui and was inaugurated in October 1980. It is 8000 square meters and its beautifully crafted dome is a special treat. This planetarium gives great insight of space science and astronomy and is a must see. The East Wing houses offices and is dedicated to Space science. It also has the massive Stanley Space Theater, while the west wing is th...

Mount Sinai

Mount Sinai

Sharm el Sheikh, Egypt

This name is usually referred to the range of several Mountains near Sharm El Sheikh. These mountains are termed as the ‘Holy Mountains’ by several religious sects. A peak of this range is held is deep reverence by Monks because they believe that Mosses received ten messages from God there. Muslims respect the same peak because their beloved Prophet’s horse progressed to Heavens from there. ...