Airline

Survey names Garuda best in SE Asia for service

JAKARTA, Indonesia - A recent survey by the Centre for Asia Pacific Aviation (CAPA) has ranked the national airline of Indonesia, Garuda, the best carrier in Southeast Asia for service quality. The Southeast Asia survey measured several criteria including passenger comfort, food, on-board and ground services, and passengers’ perceived value in flying with the airline. The results put Garuda ahead of fierce competitors including Singapore Airlines, Bangkok Airways, Thai Airways, and Malaysian Airlines.

News of the survey results highlights a stunning turnaround for Indonesia’s national carrier. Over the last five years, the airline’s CEO Emirsyah (Emir) Satar, has led a steady march toward dramatic improvements turning a negative cash flow into huge profits. Emir has been highly successful in modernizing the fleet, improving on-time performance, and increasing both load factor and aircraft utilization rates. But even more importantly, Emir has also managed to dramatically improve the airline’s safety record as evidenced by its International Air Transport Association Operational Safety Audit certification and the fact that the European Union lifted its ban on Indonesia flights to Europe last year. As a result of the successful restructuring of the airline’s financial and operational procedures, Emir believes it may be possible for the carrier to go public sometime next year.

With the growth of many low-cost carriers in the Southeast Asia market, competition has become keen for the travel dollar. To meet the challenge, Garuda has introduced creative new services including “Immigration on Board,” which allows passengers to complete immigration before they land and avoid long lines on arrival. The service is now available on flights from Amsterdam, Seoul, and Japan. Being singled out as the leader in service quality is an important achievement for the airline and helps further the airline’s quality and reliability perception in the marketplace.

More Airline
Big jump in international passengers for Saudi Airlines
flydubai will fly to Tashkent from 11 March 2019
New Istanbul airport starts operations
Latest Travel News
Big jump in international passengers for...
flydubai will fly to Tashkent from 11 Ma...
ATM Dubai to launch Holiday Shopper on 2...
Featured Sights To See
Carlsberg Sky Tower

Carlsberg Sky Tower

Singapore, Singapore

The Carlsberg Tower is Asia's tallest public observation tower. Tourists can enjoy a full 360 degree view from a height of 131 meters above sea level. This place has further enhanced the magnetism of the tourist industry of Singapore by its architectural masterpieces which include the Merlion Statue, a statue with a lion's head and the body of a fish. A climb up to the crown provides you a ...

The Spandau citadel

The Spandau citadel

Berlin, Germany

is a beautiful building made as a castle in the 16th century. Entry is €2.50. Telephone: 354 94 42 00. ...

Ancient Kition

Ancient Kition

Larnaca, Cyprus

Known to be the source of the city of Larnaca, the site of the Ancient Kition is considered sacred and full of ancient history. The ruins of the city date back almost 3000 years, and is considered by locals to be the birthplace of Zeno the philosopher and also the bishop Lazarus, Larnaca’s patron saint. Visitors can see the ruins and sites of many shrines and ancient temples, the remains of what i...

Kids in Tow

Kids in Tow

Zurich, Switzerland

Switzerland is famous for toys ranging from trains to wooden carved toys and the Zurich Toy Museum and Franz Carl Weber, the toy store, should be part of any visit to the city when you have children in tow.   The Zoological Garden – This state-of-the-art zoo will be of great interest to children. Particularly noteworthy are the Madagascar pavilion and the elephant house which is sure to intrigue...