Survey names Garuda best in SE Asia for service

JAKARTA, Indonesia - A recent survey by the Centre for Asia Pacific Aviation (CAPA) has ranked the national airline of Indonesia, Garuda, the best carrier in Southeast Asia for service quality. The Southeast Asia survey measured several criteria including passenger comfort, food, on-board and ground services, and passengers’ perceived value in flying with the airline. The results put Garuda ahead of fierce competitors including Singapore Airlines, Bangkok Airways, Thai Airways, and Malaysian Airlines.

News of the survey results highlights a stunning turnaround for Indonesia’s national carrier. Over the last five years, the airline’s CEO Emirsyah (Emir) Satar, has led a steady march toward dramatic improvements turning a negative cash flow into huge profits. Emir has been highly successful in modernizing the fleet, improving on-time performance, and increasing both load factor and aircraft utilization rates. But even more importantly, Emir has also managed to dramatically improve the airline’s safety record as evidenced by its International Air Transport Association Operational Safety Audit certification and the fact that the European Union lifted its ban on Indonesia flights to Europe last year. As a result of the successful restructuring of the airline’s financial and operational procedures, Emir believes it may be possible for the carrier to go public sometime next year.

With the growth of many low-cost carriers in the Southeast Asia market, competition has become keen for the travel dollar. To meet the challenge, Garuda has introduced creative new services including “Immigration on Board,” which allows passengers to complete immigration before they land and avoid long lines on arrival. The service is now available on flights from Amsterdam, Seoul, and Japan. Being singled out as the leader in service quality is an important achievement for the airline and helps further the airline’s quality and reliability perception in the marketplace.

More Airline
Turkish Airlines launches flights to Samarkand, Aqaba and Sierra Leone
Turkish Airlines launches new commercial starring heart surgeon Dr. Oz at the Super Bowl LII
Emirates to launch services to Santiago de Chile via Sao Paulo
Latest Travel News
Turkish Airlines launches flights to Sam...
Texas Roadhouse opens its first beachfro...
Turkish Airlines launches new commercial...
Featured Sights To See
Fine Arts Museum of Uzbekistan

Fine Arts Museum of Uzbekistan

Tashkent, Uzbekistan

Fine Arts Museum of Uzbekistan: Contains art from over 1500 years ago. Location: Movarounahr 16, Tel: 2367436. Opening Times: Mon 10AM to 2PM, Wed to Sun 10AM unto 5PM, closed Tue. ...

Jannatul Baqi

Jannatul Baqi

Madinah, Saudi Arabia

Jannat-ul-Baqi is the burial ground of some of the closest companions of the Prophet (PBUH) including some of his wives and daughters. It is right next to the Masjid Al Nabawi and Muslim men should definitely visit the site and say a prayer for the deceased. Please note that the area is forbidden for women. ...

Bei Hai Park

Bei Hai Park

Beijing, China

Beihai is Chinese for “northern sea” and the park is named for the manmade lake that covers most of its 170 acres.  It is more than a thousand years old, dating back to the Liao Dynasty in the tenth century.  Successive dynasties modified and renovated it into the park we see today.  It was part of the Forbidden City until 1925, when the last emperor abdicated.  The park has been open to the publi...

el-Muallaqa Church "the Hanging Church"

el-Muallaqa Church "the Hanging Church"

Cairo, Egypt

El Muallaqa is the oldest Christian church in Cairo and built anywhere between the fourth and seventh century. Its name is derived from its location atop a gate tower in Old Cairo.   The beauty of this church is revealed through its three barrel-vaulted aisles, altar screens made of inlaid ivory and bone, and a carved marble pulpit supported by 13 pillars representing Christ and his disc...