Airline

Saudi Arabian Airlines Cuts Operating Costs 30%

Saudi Arabian Airlines cut operating costs 30% by upgrading its four contact centers in Madinah, Jeddah, Damman, and Riyadh with IP telephony and contact center solutions.  IT Vice President for Saudi Airlines, Dr. Omar Abdullah Al-Jeffri, said the new Unified Communications technology implemented includes IP telephony applications and Modular Messaging for 1,200 in 15 sites throughout the Kingdom.  
The solutions were programmed by Avaya, a leading international provider of business communication applications and services.  Dr. Jefri explained the centralized Call Management System in one room in Jeddah allows the contact centers in all four locations to be monitored. In addition, any of the call centers can be managed from any of the locations across the network.  He said Avaya's solution has allowed them to lower operating costs, decrease network fees, and increase transparency across the network.  
 

More Airline
Emirates urging travelers to come early to avoid rush at Dubai Airport
Etihad Airways National Day takeover of Nasdaq Tower at Times Square
Football legend Rio Ferdinand promotes Dubai Fitness Challenge
Latest Travel News
Jumeirah Beach Hotel, Dubai, will be clo...
Etihad Airways National Day takeover of ...
World’s longest urban zipline launches i...
Featured Sights To See
Geldmuseum

Geldmuseum

Frankfurt, Germany

Perfect for anyone curious about the way money works, Frankfurt’s Geldmuseum, located in the Ginnheim district, offers an exciting exposition of the history of money and a look into the economic side of Frankfurt. With a unique 6-themed approach to the exhibitions, the museum lay-out takes visitors through different “stages”, which each deepen your understanding of money by presenting exhibits tha...

Stedelijk Museum

Stedelijk Museum

Amsterdam, Netherlands

The museum is organizing exhibitions, projects, workshops and other activities at various venues throughout Amsterdam. Stedelijk Goes to Town is a countdown to the grand re-opening on the Museumplein. For most of 2009, items from Stedelijk's fantastic collection will be on show in major exhibitions at other locales in Amsterdam.            &...

What to do with children in tow

What to do with children in tow

Abu Dhabi, United Arab Emirates

Children’s Park The park is considered an idyllic place for children as it incorporates all kinds of swings, climbing frames and slides for the tiny tots,  providing them maximum amusement that will make their tour to the city simply unforgettable. Adults are allowed on some of the rides thus taking them back into their childhood. The garden also has a cafeteria. Mushrif Children's Ga...

James Joyce Cultural Center

James Joyce Cultural Center

Dublin, Ireland

The James Joyce Cultural Center is one of Dublin's more unique attraction, dedicated to perhaps the city's most famous resident.  It opened in June 1996 thanks to the tireless efforts of Senator David Norris, a James Joyce scholar.  Norris bought the property, an eighteenth century Georgian mansion, in 1982.  At that time, many of the wonderful Georgian buildings on the street and t...