Ethos Report Ranks Emirates Tops In Service Quality

A recent survey of seven airlines operating long haul flights was conducted by the customer service consultancy firm Ethos Consultancy.  Their report ranked Emirates Airlines as number one for service quality, followed by Abu Dhabi based Etihad Airways.  Both firms bested rivals British Airways, Air France, and Qatar Airways.  The study reviewed all aspects of the customer service experience from flight booking to check-in, baggage drop, boarding, plane conditions, in flight services including food and beverage and entertainment, disembarkation, and final baggage claim.

Emirates Airline had an overall score of 92.3 percent, followed by Etihad Airways at 91.5 percent, then Swiss Air (86.6 percent), British Airways (84.3%), Virgin Atlantic (79.8%),  Air France (72.3%), and Qatar Airways with 71.5%.   Criterion for inclusion in the survey required departure and return from either Abu Dhabi or Dubai in economy class, with flights of no less than six hours.

More Airline
Turkish Airlines launches new commercial starring heart surgeon Dr. Oz at the Super Bowl LII
Emirates to launch services to Santiago de Chile via Sao Paulo
Qatar Airways launches direct flights to Pattaya, Thailand
Latest Travel News
Emirates to launch services to Santiago ...
First floating drive-through debuts in D...
Qatar Airways launches direct flights to...
Featured Sights To See


Kuala Lumpur, Malaysia

If you are in the mood to try some dim sum or are in need for a specific pirated item, then there is no better neighborhood to be in than Chinatown. Chinatown is famous for having a large and extensive selection of Chinese food along with being the best place to go for inexpensive and knock-off goods. Be assured, though, that you will need some serious bargaining skills clothing and pirated items...

Temple of Literature

Temple of Literature

Hanoi, Vietnam

The Temple of Literature founded in 1070, is a temple dedicated to Confucius. Today only parts of the sprawling complex dates from this earliest period; most of the architecture that we see comes from the Ly and Tran Dynasties. Also known as Van Mieu, the Temple of Literature has undergone numerous restorations and stands as one of the few remaining examples of later Ly Dynasty (1009-1225) archite...

Commerzbank Tower

Commerzbank Tower

Frankfurt, Germany

Located in the Bankenviertel (financial district), this building is an architectural success and holds the title of tallest building in the European Union. When it was completed in 1997, it was also the tallest building in Europe but was surpassed by the Triumph Palace in Moscow in 2005. With 56 stories and 259 meters, it holds 121,000 square meters of office space for Commerzbank. Address: ...

Museo de los Niños

Museo de los Niños

Caracas, Venezuela

Address: inside Parque Central Housed within a lively, colorful building inside the Parque Central area, the museum provides a healthy, colorful environment for children to learn and have fun at the same time. The main highlights of the museum consist of interesting interactive displays that explain the basics of science to kids in a way they are sure to remember, using colors, music, and ga...